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TFGCollector Help Desk
You must be registered
to receive support.
Initial Installation Support
The Fredrick Group, Inc. provides free installation support via
e-mail. Please e-mail TFGCollector@fredrickgroup.com.
Installation support is available for 30 days and is activated when you
send your first message. You may also receive installation support by
calling, but you must pay the cost of the call. Technicians are available
on a limited basis Monday through Friday from 8:30 am to 5:00 pm Eastern
time. The TFGCollector technical support number is 770-844-8516.
Pay-as-you-go Support
Additional fee-based support is available. You pay the cost of the
call plus an additional fee. Credit card information must be provided and
confirmed before a call is accepted. Technicians are available on a
limited basis Monday through Friday from 8:30 am to 5:00 pm Eastern time.
The TFGCollector technical support number is Phone:
770-844-8516 FAX: 770-573-9248
Maintenance Packs
Click below to download the Maintenance Pack EXE file to your machine
and then run the EXE file.
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Date
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Group
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Added Feature or Fix
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Maintenance Level
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5/5/2005
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All
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New Release Level 1.4.2 now available.
TFGCollector 1.4.1 users may download and install from the link on
the right.
TFGCollector 1.4.0 users e-mail TFGCollector@fredrickgroup.com.
for instructions on how to obtain the new release
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TFGCollector 1.4.2
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11/20/2003
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All
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Problem:
TFGCollector screens are blank if PC is setup with the Windows Language
Option other than English
Fix:
A language parameter must be added to the TFGCollector Client
startup BAT file For instructions click on "Language Fix"
under Maintenance Level
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Language Fix
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1/8/2003
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Rock
and Fossil
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TFGCollector
1.4.1 users should install the free update to TFG Collector 1.4.2
above.
Screen
help now displays on Gem/Mineral/Rock Definition screens
Inventory unit on Definition screens now defaults to "Single"
Address labels now printing
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3/4/2007
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All
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New
Release Level 1.4.1 now available.
TFGCollector 1.4.0 users e-mail TFGCollector@fredrickgroup.com.
for instructions on how to obtain the new release
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